Career Details

Certified In Customer Service

Description

We build a recipe for the front of the house, called a Service Sequence. Who does what, when and how. Implementing Standards of Service, like a HACCP Plan for service. Standards - 1 minute, 2 bites, before the food comes, proper change, fix on the spot and so many more. Service vs Hospitality. Includes why service matters, behaviors that engage guests, listening, recognizing customer turnoffs, emerging trends, feedback, recovering lost customers, value expectations and motivating employees to give great service. Includes the text, "How to Become the Restaurant of Choice - A Fresh Look at Service, Hospitality and the Bottom Line," by Bill "The Restaurant Doctor" Marvin.

Certifying Organization

Global Foodservice Institute

Details

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Certificates

Certificate name

Certified Culinary Administrator

Certifying Organization

American Culinary Federation, Inc.

Type

Specialty

Certificate name

AMSA Culinary Meat Selection & Cookery Certification

Certifying Organization

American Meat Science Association

Type

Core

Certificate name

Certified Professional - Food Safety

Certifying Organization

National Environmental Health Association

Type

Core

First-Line Supervisors of Housekeeping and Janitorial Workers

Median Annual Income

$46,650

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

EnterprisingConventionalRealistic

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Median Annual Income

$46,060

Projected Job Growth

+9 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of entertainment and recreation related workers.

EnterprisingConventionalSocial

First-Line Supervisors of Retail Sales Workers

Median Annual Income

$46,730

Projected Job Growth

-6 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

EnterprisingConventionalSocial

First-Line Supervisors of Non-Retail Sales Workers

Median Annual Income

$84,570

Projected Job Growth

+1 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

EnterprisingConventionalSocial

First-Line Supervisors of Office and Administrative Support Workers

Median Annual Income

$63,450

Projected Job Growth

-4 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of clerical and administrative support workers.

EnterprisingConventionalSocial

First-Line Supervisors of Farming, Fishing, and Forestry Workers

Median Annual Income

$57,320

Projected Job Growth

+3 %

Career Cluster(s)

Energy & Natural Resources

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of agricultural, forestry, aquacultural, and related workers.

EnterprisingRealisticConventional

First-Line Supervisors of Mechanics, Installers, and Repairers

Median Annual Income

$75,820

Projected Job Growth

+4 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Production and Operating Workers

Median Annual Income

$65,930

Projected Job Growth

+1 %

Career Cluster(s)

Advanced Manufacturing

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Median Annual Income

$60,510

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

EnterprisingConventionalRealistic