Description

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Interests

Enterprising
Conventional
Realistic

Learn More about Interests

Work Values

Independence
Support
Working Conditions

Learn More about Work Values

Work Styles

Leadership
Self-Control
Attention to Detail
Dependability
Integrity

Learn More about Work Styles

Tasks

Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Inspect work performed to ensure that it meets specifications and established standards.
Perform or assist with cleaning duties as necessary.

Work Activities

Communicating with Supervisors, Peers, or Subordinates
Coordinating the Work and Activities of Others
Guiding, Directing, and Motivating Subordinates
Inspecting Equipment, Structures, or Materials
Training and Teaching Others

Detailed Work Activities

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting members of a group to work together to accomplish tasks.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Analyzing information and evaluating results to choose the best solution and solve problems.
Encouraging and building mutual trust, respect, and cooperation among team members.

Technology Skills

Electronic mail software
Presentation software
Data base user interface and query software
Spreadsheet software
Helpdesk or call center software

Abilities

Oral Expression
Oral Comprehension
Information Ordering
Near Vision
Problem Sensitivity

Skills

Management of Personnel Resources
Coordination
Monitoring
Speaking
Time Management

Knowledge

Customer and Personal Service
English Language
Administration and Management
Education and Training
Public Safety and Security

Most Common Education Level

The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.

Certificates

These are the certification(s) applicable to First-Line Supervisors of Housekeeping and Janitorial Workers:

Certificate name

Mold Awareness Specialist

Certifying Organization

National Registry of Environmental Professionals

Type

Specialty

Certificate name

LEED AP Operations + Maintenance

Certifying Organization

Green Business Certification Inc.

Type

Specialty

Certificate name

Certified Hospitality Department Trainer

Certifying Organization

American Hotel and Lodging Association Educational Institute

Type

Specialty

Certificate name

Certified Laundry/Linen Manager

Certifying Organization

Association for Linen Management

Type

Core

Certificate name

Certified Laundry and Linen Manager

Certifying Organization

Association for Linen Management

Type

Core

Certificate name	Certifying Organization	Type
Mold Awareness Specialist	National Registry of Environmental Professionals	Specialty
LEED AP Operations + Maintenance	Green Business Certification Inc.	Specialty
Certified Hospitality Department Trainer	American Hotel and Lodging Association Educational Institute	Specialty
Certified Laundry/Linen Manager	Association for Linen Management	Core
Certified Laundry and Linen Manager	Association for Linen Management	Core

Income Percentile

The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.

Income Percentile	Annual Income
Low (10%)	$34,682
Median (50%)	$43,001
High (90%)	$66,071

Income by Experience

This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).

Experience	Income
Entry Level	$44,278
Mid Level	$57,292
Senior Level	$66,733
Expert Level	$96,438

Employability

There are currently 241,600 jobs in this career path. Over the next 10 years, that number is expected to increase to 251,400 positions, reflecting a projected growth of 4%.

The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.

Projected Job Growth of 4%

Related Careers

First-Line Supervisors of Food Preparation and Serving Workers

Median Annual Income

$38,908

Projected Job Growth

+6 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

EnterprisingConventionalRealistic

First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers

Median Annual Income

$53,068

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of workers engaged in landscaping or groundskeeping activities. Work may involve reviewing contracts to ascertain service, machine, and workforce requirements; answering inquiries from potential customers regarding methods, material, and price ranges; and preparing estimates according to labor, material, and machine costs.

EnterprisingConventionalRealistic

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Median Annual Income

$39,485

Projected Job Growth

+9 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of entertainment and recreation related workers.

EnterprisingConventionalSocial

First-Line Supervisors of Personal Service Workers

Median Annual Income

$47,080

Projected Job Growth

+10 %

Career Cluster(s)

Healthcare & Human Services

Most Common Education Level

High school diploma or equivalent

Supervise and coordinate activities of personal service workers.

EnterprisingConventionalSocial

First-Line Supervisors of Office and Administrative Support Workers

Median Annual Income

$66,504

Projected Job Growth

-4 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of clerical and administrative support workers.

EnterprisingConventionalSocial

First-Line Supervisors of Construction Trades and Extraction Workers

Median Annual Income

$79,102

Projected Job Growth

+6 %

Career Cluster(s)

Energy & Natural Resources

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of construction or extraction workers.

EnterprisingConventionalRealistic

First-Line Supervisors of Mechanics, Installers, and Repairers

Median Annual Income

$74,255

Projected Job Growth

+4 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Production and Operating Workers

Median Annual Income

$68,146

Projected Job Growth

+1 %

Career Cluster(s)

Advanced Manufacturing

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Passenger Attendants

Median Annual Income

$61,900

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Supervise and coordinate activities of passenger attendants.

EnterprisingConventionalSocial

First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Median Annual Income

$61,900

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

EnterprisingConventionalRealistic

The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.