Description

Supervise and coordinate activities of personal service workers.

Interests

Enterprising
Conventional
Social

Learn More about Interests

Work Values

Relationships
Independence
Support

Learn More about Work Values

Work Styles

Self-Control
Concern for Others
Cooperation
Integrity
Stress Tolerance

Learn More about Work Styles

Tasks

Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Recruit and hire staff members.
Resolve customer complaints regarding worker performance or services rendered.

Work Activities

Getting Information
Communicating with Supervisors, Peers, or Subordinates
Identifying Objects, Actions, and Events
Working with Computers
Documenting/Recording Information

Detailed Work Activities

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Inspecting Equipment, Structures, or Materials - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Technology Skills

Spreadsheet software
Presentation software
Electronic mail software
Point of sale POS software
Office suite software

Skills

Active Listening
Critical Thinking
Coordination
Management of Personnel Resources
Social Perceptiveness

Knowledge

Customer and Personal Service
English Language
Administration and Management
Public Safety and Security
Psychology

Most Common Education Level

The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.

Certificates

These are the certification(s) applicable to First-Line Supervisors of Personal Service Workers:

Certificate name	Certifying Organization	Type

Income Percentile

The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.

Income Percentile	Income
Low (10%)	$NaN
Median (50%)	$NaN
High (90%)	$NaN

Income by Experience

This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–7 years), to senior level (8+ years).

Experience	Income
Entry Level	$50,000
Mid Level	$100,000
Senior Level	$150,000

Employability

There are currently 155,900 jobs in this career path. Over the next 10 years, that number is expected to increase to 171,700 positions, reflecting a projected growth of 10%.

The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.

Projected Job Growth of 10%

First-Line Supervisors of Security Workers

Median Annual Income

$54,580

Projected Job Growth

+4 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of security workers and security guards.

EnterprisingConventionalRealistic

First-Line Supervisors of Food Preparation and Serving Workers

Median Annual Income

$38,520

Projected Job Growth

+6 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

EnterprisingConventionalRealistic

First-Line Supervisors of Housekeeping and Janitorial Workers

Median Annual Income

$46,650

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

EnterprisingConventionalRealistic

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Median Annual Income

$46,060

Projected Job Growth

+9 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of entertainment and recreation related workers.

EnterprisingConventionalSocial

First-Line Supervisors of Retail Sales Workers

Median Annual Income

$46,730

Projected Job Growth

-6 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

EnterprisingConventionalSocial

First-Line Supervisors of Non-Retail Sales Workers

Median Annual Income

$84,570

Projected Job Growth

+1 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

EnterprisingConventionalSocial

First-Line Supervisors of Office and Administrative Support Workers

Median Annual Income

$63,450

Projected Job Growth

-4 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of clerical and administrative support workers.

EnterprisingConventionalSocial

First-Line Supervisors of Mechanics, Installers, and Repairers

Median Annual Income

$75,820

Projected Job Growth

+4 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Median Annual Income

$60,510

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

EnterprisingConventionalRealistic

First-Line Supervisors of Passenger Attendants

Median Annual Income

$60,510

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Supervise and coordinate activities of passenger attendants.

EnterprisingConventionalSocial

The career information and data on this site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), with ONET® being a registered trademark of USDOL/ETA. Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA; CareerOneStop, sponsored by the U.S. Department of Labor, Employment and Training Administration (DOLETA) and the Minnesota Department of Employment and Economic Development (DEED); and the U.S. Bureau of Labor Statistics (BLS).