Career Details

Certified Service Manager

Description

This is a valuable examination for those who serve as managers, owners or department heads of service businesses such as electronics, computer, communications and appliance repair facilities. Several of the topics covered in this examination include: manager responsibilities and objectives, personnel profiles and job descriptions, team building, training, hiring and employment laws, employee compensation systems, customer relations policies and skills, service policies, service/production area development, test equipment needs and procurement, financial and parts department management, warranties and risk of liability, contract negotiation, vehicle procurement and maintenance, association memberships/involvement, quality systems, security, safety/osha, and project management.

Certifying Organization

ETA International

Details

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Certificates

Certificate name

Certified Medical Office Manager

Certifying Organization

Practice Management Institute

Type

Advanced

Certificate name

HDI Support Center Director

Certifying Organization

HDI

Type

Advanced

Certificate name

Certified Professional Property Specialist

Certifying Organization

National Property Management Association, Inc.

Type

Specialty

First-Line Supervisors of Security Workers

Median Annual Income

$54,580

Projected Job Growth

+4 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of security workers and security guards.

EnterprisingConventionalRealistic

First-Line Supervisors of Housekeeping and Janitorial Workers

Median Annual Income

$46,650

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

EnterprisingConventionalRealistic

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Median Annual Income

$46,060

Projected Job Growth

+9 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of entertainment and recreation related workers.

EnterprisingConventionalSocial

First-Line Supervisors of Non-Retail Sales Workers

Median Annual Income

$84,570

Projected Job Growth

+1 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

EnterprisingConventionalSocial

First-Line Supervisors of Construction Trades and Extraction Workers

Median Annual Income

$76,760

Projected Job Growth

+6 %

Career Cluster(s)

Energy & Natural Resources

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of construction or extraction workers.

EnterprisingConventionalRealistic

First-Line Supervisors of Mechanics, Installers, and Repairers

Median Annual Income

$75,820

Projected Job Growth

+4 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Production and Operating Workers

Median Annual Income

$65,930

Projected Job Growth

+1 %

Career Cluster(s)

Advanced Manufacturing

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Median Annual Income

$60,510

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

EnterprisingConventionalRealistic