Description
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Interests
- Conventional
Work Values
- Relationships
- Support
- Independence
Work Styles
- Integrity
- Attention to Detail
- Cooperation
- Self-Control
- Dependability
Tasks
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Work Activities
- Working with Computers
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Performing Administrative Activities
- Documenting/Recording Information
Detailed Work Activities
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Technology Skills
- Data base user interface and query software
- Document management software
- Medical software
- Accounting software
- Enterprise resource planning ERP software
Abilities
- Oral Expression
- Oral Comprehension
- Written Comprehension
- Written Expression
- Near Vision
Skills
- Active Listening
- Reading Comprehension
- Speaking
- Writing
- Coordination
Knowledge
- Administrative
- English Language
- Customer and Personal Service
- Administration and Management
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certificate name
Microsoft Office Specialist: Microsoft Office 2010Certifying Organization
Microsoft Corporation
Type
Product/Equipment
Certificate name
Tosa Desktop Certified User for Google WorkspaceCertifying Organization
Isograd/Tosa
Type
Product/Equipment
Certificate name
Tosa Desktop Certified User for Microsoft OfficeCertifying Organization
Isograd/Tosa
Type
Product/Equipment
Certificate name
Microsoft Office Specialist (MOS): Excel Associate (Office 2019)Certifying Organization
Microsoft Corporation
Type
Product/Equipment
Certificate name
Excel 2016: Core Data Analysis, Manipulation, and PresentationCertifying Organization
Microsoft Corporation
Type
Product/Equipment
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $35,779 |
| Median (50%) | $41,246 |
| High (90%) | $48,678 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $42,482 |
| Mid Level | $48,112 |
| Senior Level | $56,126 |
| Expert Level | N/A |
Employability
There are currently 2,645,800 jobs in this career path. Over the next 10 years, that number is expected to decrease to 2,498,200 positions, reflecting a projected decline of -6%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of -6%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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