Description
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Interests
- Conventional
- Enterprising
- Social
Work Values
- Support
- Relationships
- Working Conditions
Work Styles
- Attention to Detail
- Integrity
- Cooperation
- Dependability
- Concern for Others
Tasks
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Create, maintain, and enter information into databases.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Work Activities
- Working with Computers
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Performing Administrative Activities
- Establishing and Maintaining Interpersonal Relationships
Detailed Work Activities
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Technology Skills
- Enterprise resource planning ERP software
- Data base user interface and query software
- Video conferencing software
- Data base management system software
- Accounting software
Abilities
- Oral Comprehension
- Oral Expression
- Written Comprehension
- Written Expression
- Near Vision
Skills
- Active Listening
- Speaking
- Reading Comprehension
- Writing
- Service Orientation
Knowledge
- Administrative
- English Language
- Computers and Electronics
- Customer and Personal Service
- Administration and Management
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certificate name
MCAS: Using Microsoft Office Access 2007Certifying Organization
Microsoft Corporation
Type
Product/Equipment
Certificate name
Microsoft Office Specialist: Microsoft Word 2016 ExpertCertifying Organization
Microsoft Corporation
Type
Product/Equipment
Certificate name
Certified Associate in Project ManagementCertifying Organization
Project Management Institute
Type
Core
Certificate name
Certified Administrative ProfessionalCertifying Organization
International Association of Administrative Professionals
Type
Core
Certificate name
Excel 2010 CertificationCertifying Organization
Microsoft Corporation
Type
Product/Equipment
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $37,647 |
| Median (50%) | $44,727 |
| High (90%) | $60,238 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $45,685 |
| Mid Level | $55,421 |
| Senior Level | $65,452 |
| Expert Level | $91,115 |
Employability
There are currently 1,982,300 jobs in this career path. Over the next 10 years, that number is expected to increase to 1,976,200 positions, reflecting a projected growth of -0%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of -0%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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