Description

This certification verifies that support center professionals possess the understanding of the Knowledge-Centered Service (KCS SM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization. Additionally, this certification validates that they know how to implement the practical steps for capturing, structuring, and successfully reusing knowledge through the knowledge management process.

Certifying Organization

HDI

Details

Question:

Answer

Question:

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Question:

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Certificates

Certifying Organization

Pearson

Type

Core

Certifying Organization

SAP America, Inc.

Type

Product/Equipment

Certificate name

Customer Service

Certifying Organization

YouScience

Type

Core

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