Description
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Interests
- Conventional
- Enterprising
Work Values
- Support
- Independence
- Working Conditions
Work Styles
- Attention to Detail
- Cooperation
- Integrity
- Self-Control
- Stress Tolerance
Tasks
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Receive and respond to customer complaints.
Work Activities
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Monitoring Processes, Materials, or Surroundings
- Organizing, Planning, and Prioritizing Work
- Processing Information
Detailed Work Activities
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Keeping up-to-date technically and applying new knowledge to your job.
Technology Skills
- Enterprise resource planning ERP software
- Presentation software
- Internet browser software
- Electronic mail software
- Office suite software
Abilities
- Near Vision
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
Skills
- Active Listening
- Speaking
- Reading Comprehension
- Service Orientation
- Critical Thinking
Knowledge
- Customer and Personal Service
- Production and Processing
- Computers and Electronics
- Education and Training
- English Language
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certifying Organization
SAP America, Inc.
Type
Product/Equipment
Certifying Organization
Oracle Corporation
Type
Product/Equipment
Certifying Organization
SAP America, Inc.
Type
Product/Equipment
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $37,177 |
| Median (50%) | $42,675 |
| High (90%) | $52,050 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $44,501 |
| Mid Level | $55,881 |
| Senior Level | $72,906 |
| Expert Level | $100,207 |
Employability
There are currently 106,300 jobs in this career path. Over the next 10 years, that number is expected to decrease to 87,300 positions, reflecting a projected decline of -18%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of -18%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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