Description

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Interests

Social
Enterprising
Conventional

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Work Values

Relationships
Independence
Support

Learn More about Work Values

Work Styles

Attention to Detail
Integrity
Cooperation
Dependability
Adaptability/Flexibility

Learn More about Work Styles

Tasks

Provide directions to guests.
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Make travel arrangements for sightseeing or other tours.
Provide business services for guests, such as sending or receiving faxes or shipping packages.

Work Activities

Establishing and Maintaining Interpersonal Relationships
Getting Information
Communicating with People Outside the Organization
Communicating with Supervisors, Peers, or Subordinates
Working with Computers

Detailed Work Activities

Developing constructive and cooperative working relationships with others, and maintaining them over time.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Analyzing information and evaluating results to choose the best solution and solve problems.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Technology Skills

Electronic mail software
Presentation software
Accounting software
Internet browser software
Office suite software

Abilities

Oral Comprehension
Oral Expression
Speech Clarity
Speech Recognition
Deductive Reasoning

Skills

Service Orientation
Social Perceptiveness
Active Listening
Speaking
Coordination

Knowledge

Customer and Personal Service
English Language
Administrative
Administration and Management
Computers and Electronics

Most Common Education Level

The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.

Certificates

These are the certification(s) applicable to Concierges:

Certificate name

Certified Hotel Concierge

Certifying Organization

American Hotel and Lodging Association Educational Institute

Type

Core

Certificate name

Certified Guest Service Professional

Certifying Organization

American Hotel and Lodging Association Educational Institute

Type

Core

Certificate name	Certifying Organization	Type
Certified Hotel Concierge	American Hotel and Lodging Association Educational Institute	Core
Certified Guest Service Professional	American Hotel and Lodging Association Educational Institute	Core

Income Percentile

The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.

Income Percentile	Annual Income
Low (10%)	$31,285
Median (50%)	$38,044
High (90%)	$53,139

Income by Experience

This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).

Experience	Income
Entry Level	$40,810
Mid Level	$52,577
Senior Level	$64,959
Expert Level	$87,671

Employability

There are currently 41,800 jobs in this career path. Over the next 10 years, that number is expected to increase to 44,000 positions, reflecting a projected growth of 5%.

The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.

Projected Job Growth of 5%

Related Careers

Lodging Managers

Median Annual Income

$122,090

Projected Job Growth

+10 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

EnterprisingConventionalSocial

Ushers, Lobby Attendants, and Ticket Takers

Median Annual Income

$33,416

Projected Job Growth

+3 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

No formal educational credential

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

SocialConventionalEnterprising

Locker Room, Coatroom, and Dressing Room Attendants

Median Annual Income

$32,824

Projected Job Growth

+8 %

Career Cluster(s)

Arts, Entertainment, & Design

Most Common Education Level

High school diploma or equivalent

Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.

ConventionalRealisticSocial

Baggage Porters and Bellhops

Median Annual Income

$35,916

Projected Job Growth

+1 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

RealisticConventionalSocial

Counter and Rental Clerks

Median Annual Income

$37,774

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

No formal educational credential

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

ConventionalEnterprisingSocial

Travel Agents

Median Annual Income

$50,602

Projected Job Growth

+3 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

EnterprisingConventionalSocial

Hotel, Motel, and Resort Desk Clerks

Median Annual Income

$31,063

Projected Job Growth

+7 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

ConventionalSocialEnterprising

Receptionists and Information Clerks

Median Annual Income

$35,714

Projected Job Growth

-1 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

ConventionalEnterprisingSocial

Reservation and Transportation Ticket Agents and Travel Clerks

Median Annual Income

$40,256

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

ConventionalSocialEnterprising

Passenger Attendants

Median Annual Income

$36,441

Projected Job Growth

+6 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

ConventionalSocialRealistic

The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.