Description
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Interests
- Conventional
- Social
- Enterprising
Work Values
- Relationships
- Independence
- Support
Work Styles
- Self-Control
- Dependability
- Attention to Detail
- Cooperation
- Stress Tolerance
Tasks
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Confer with customers to determine their service requirements and travel preferences.
Work Activities
- Working with Computers
- Performing for or Working Directly with the Public
- Getting Information
- Evaluating Information to Determine Compliance with Standards
- Making Decisions and Solving Problems
Detailed Work Activities
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Technology Skills
- Data base user interface and query software
- Presentation software
- Electronic mail software
- Office suite software
- Spreadsheet software
Abilities
- Oral Expression
- Oral Comprehension
- Speech Clarity
- Speech Recognition
- Information Ordering
Skills
- Active Listening
- Service Orientation
- Speaking
- Social Perceptiveness
- Reading Comprehension
Knowledge
- Customer and Personal Service
- English Language
- Computers and Electronics
- Public Safety and Security
- Transportation
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certificate name
Certified Lifestyle SpecialistCertifying Organization
The Travel Institute
Type
Specialty
Certificate name
Travel and Tourism ProfessionalCertifying Organization
International Air Transport Association
Type
Core
Certificate name
Certified Destination SpecialistCertifying Organization
The Travel Institute
Type
Specialty
Certificate name
Certified Corporate Travel ExecutivesCertifying Organization
Global Business Travel Association Academy
Type
Advanced
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $34,413 |
| Median (50%) | $40,256 |
| High (90%) | $55,424 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $41,911 |
| Mid Level | $50,012 |
| Senior Level | $59,987 |
| Expert Level | N/A |
Employability
There are currently 123,800 jobs in this career path. Over the next 10 years, that number is expected to increase to 128,500 positions, reflecting a projected growth of 4%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of 4%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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