Description
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Interests
- Enterprising
- Conventional
- Social
Work Values
- Relationships
- Independence
- Achievement
Work Styles
- Dependability
- Persistence
- Initiative
- Adaptability/Flexibility
- Attention to Detail
Tasks
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
Work Activities
- Communicating with Supervisors, Peers, or Subordinates
- Making Decisions and Solving Problems
- Getting Information
- Identifying Objects, Actions, and Events
- Training and Teaching Others
Detailed Work Activities
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
- Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Technology Skills
- Electronic mail software
- Presentation software
- Facilities management software
- Spreadsheet software
- Point of sale POS software
Skills
- Active Listening
- Service Orientation
- Management of Personnel Resources
- Social Perceptiveness
- Speaking
Knowledge
- Administration and Management
- English Language
- Personnel and Human Resources
- Customer and Personal Service
- Mathematics
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certificate name
Certified Hotel AdministratorCertifying Organization
American Hotel and Lodging Association Educational Institute
Type
Advanced
Certificate name
Certified Hospitality SupervisorCertifying Organization
American Hotel and Lodging Association Educational Institute
Type
Advanced
Certificate name
Certification in Hotel Industry AnalyticsCertifying Organization
American Hotel and Lodging Association Educational Institute
Type
Specialty
Certificate name
Certified Hotel Asset ManagerCertifying Organization
Hospitality Asset Managers Association
Type
Advanced
Certificate name
Certified Rooms Division ExecutiveCertifying Organization
American Hotel and Lodging Association Educational Institute
Type
Advanced
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Income |
|---|---|
| Low (10%) | $NaN |
| Median (50%) | $NaN |
| High (90%) | $NaN |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–7 years), to senior level (8+ years).
| Experience | Income |
|---|---|
| Entry Level | $50,000 |
| Mid Level | $100,000 |
| Senior Level | $150,000 |
Employability
There are currently 53,300 jobs in this career path. Over the next 10 years, that number is expected to increase to 58,600 positions, reflecting a projected growth of 10%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of 10%
The career information and data on this site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), with ONET® being a registered trademark of USDOL/ETA. Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA; CareerOneStop, sponsored by the U.S. Department of Labor, Employment and Training Administration (DOLETA) and the Minnesota Department of Employment and Economic Development (DEED); and the U.S. Bureau of Labor Statistics (BLS).
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