Description

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Interests

Enterprising
Conventional
Social

Learn More about Interests

Work Values

Relationships
Independence
Achievement

Learn More about Work Values

Work Styles

Dependability
Persistence
Initiative
Adaptability/Flexibility
Attention to Detail

Learn More about Work Styles

Tasks

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Confer and cooperate with other managers to ensure coordination of hotel activities.
Greet and register guests.
Monitor the revenue activity of the hotel or facility.

Work Activities

Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Getting Information
Identifying Objects, Actions, and Events
Training and Teaching Others

Detailed Work Activities

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzing information and evaluating results to choose the best solution and solve problems.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting members of a group to work together to accomplish tasks.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Technology Skills

Electronic mail software
Presentation software
Facilities management software
Spreadsheet software
Point of sale POS software

Abilities

Oral Expression
Oral Comprehension
Problem Sensitivity
Speech Clarity
Speech Recognition

Skills

Active Listening
Service Orientation
Management of Personnel Resources
Social Perceptiveness
Speaking

Knowledge

Administration and Management
English Language
Personnel and Human Resources
Customer and Personal Service
Mathematics

Most Common Education Level

The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.

Certificates

These are the certification(s) applicable to Lodging Managers:

Certificate name

Certified Lodging Security Director

Certifying Organization

American Hotel and Lodging Association Educational Institute

Type

Core

Certificate name

Certified Facility Manager

Certifying Organization

International Facility Management Association

Type

Core

Certificate name

Certified Apartment Supplier

Certifying Organization

National Apartment Association

Type

Core

Certificate name

Registered Laundry and Linen Director

Certifying Organization

Association for Linen Management

Type

Advanced

Certificate name

Lodging & Recreation

Certifying Organization

YouScience

Type

Core

Certificate name	Certifying Organization	Type
Certified Lodging Security Director	American Hotel and Lodging Association Educational Institute	Core
Certified Facility Manager	International Facility Management Association	Core
Certified Apartment Supplier	National Apartment Association	Core
Registered Laundry and Linen Director	Association for Linen Management	Advanced
Lodging & Recreation	YouScience	Core

Income Percentile

The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.

Income Percentile	Annual Income
Low (10%)	$57,010
Median (50%)	$122,090
High (90%)	239,200+

Income by Experience

This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).

Experience	Income
Entry Level	$60,874
Mid Level	$79,112
Senior Level	$93,982
Expert Level	$143,760

Employability

There are currently 53,300 jobs in this career path. Over the next 10 years, that number is expected to increase to 58,600 positions, reflecting a projected growth of 10%.

The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.

Projected Job Growth of 10%

Related Careers

Administrative Services Managers

Median Annual Income

$122,090

Projected Job Growth

+6 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

Bachelor's degree

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

EnterprisingConventionalSocial

Food Service Managers

Median Annual Income

$122,090

Projected Job Growth

+2 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

EnterprisingConventionalRealistic

Spa Managers

Median Annual Income

$122,090

Projected Job Growth

+7 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

EnterprisingConventionalSocial

Facilities Managers

Median Annual Income

$122,090

Projected Job Growth

+5 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

Bachelor's degree

Plan, direct, or coordinate operations and functionalities of facilities and buildings. May include surrounding grounds or multiple facilities of an organization's campus.

EnterprisingConventionalRealistic

Property, Real Estate, and Community Association Managers

Median Annual Income

$122,090

Projected Job Growth

+3 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Plan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties. Includes managers of homeowner and condominium associations, rented or leased housing units, buildings, or land (including rights-of-way).

EnterprisingConventional

General and Operations Managers

Median Annual Income

$101,332

Projected Job Growth

+6 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

Bachelor's degree

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

EnterprisingConventional

Meeting, Convention, and Event Planners

Median Annual Income

$52,719

Projected Job Growth

+7 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

Bachelor's degree

Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.

EnterprisingConventionalSocial

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Median Annual Income

$39,485

Projected Job Growth

+9 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of entertainment and recreation related workers.

EnterprisingConventionalSocial

First-Line Supervisors of Personal Service Workers

Median Annual Income

$47,080

Projected Job Growth

+10 %

Career Cluster(s)

Healthcare & Human Services

Most Common Education Level

High school diploma or equivalent

Supervise and coordinate activities of personal service workers.

EnterprisingConventionalSocial

Concierges

Median Annual Income

$38,044

Projected Job Growth

+5 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

SocialEnterprisingConventional

The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.