Certified Guest Service Professional

Median Annual Income

$122,090

Projected Job Growth

+10 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Median Annual Income

$33,416

Projected Job Growth

+3 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

No formal educational credential

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

Median Annual Income

$32,824

Projected Job Growth

+8 %

Career Cluster(s)

Arts, Entertainment, & Design

Most Common Education Level

High school diploma or equivalent

Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.

Median Annual Income

$35,916

Projected Job Growth

+1 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Median Annual Income

$37,774

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

No formal educational credential

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Median Annual Income

$50,602

Projected Job Growth

+3 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Median Annual Income

$31,063

Projected Job Growth

+7 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Median Annual Income

$35,714

Projected Job Growth

-1 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Median Annual Income

$40,256

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Median Annual Income

$36,441

Projected Job Growth

+6 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Median Annual Income

$

Projected Job Growth

+5 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.