Career Details

Avaya Certified Expert

Description

In order to achieve the Avaya Certified Expert Design credential, you must have the Avaya Certified Specialist credential and pass all three of the CRM Specialist Level Design Exams. The ACE/CRM credential is the highest level of achievement for individuals who wish to be recognized for their knowledge and skills across Avaya's CRM products and applications portfolio. ACEs in CRM have proven their deep understanding in designing key Avaya solutions such as Multimedia Contact Centers, Interactive Voice Response Systems and Proactive Contact Solutions. The ACE/CRM will represent the very best amongst Avaya's worldwide network of individuals dedicated to providing the highest levels of solution design and support in a continually evolving and complex CRM landscape.

Certifying Organization

Avaya Learning Centre

Details

If significant education or training is needed? Yes

If significant work experience is needed? Yes

Is an exam required? Yes

How many years until certification must be renewed? Unknown year(s)

Certification can be renewed with Continuing Education Units? Unknown

Certification can be renewed with re-examination? Unknown

Certification can be renewed with Continuing Professional Development? Unknown

Certification can be renewed in multiple ways? Unknown

Certificates

Certificate name

Avaya Certified Specialist

Certifying Organization

Avaya Learning Centre

Type

D - Product/Equipment

Certificate name

IBM Certified Solution Designer - WebSphere MQ V6.0

Certifying Organization

IBM Corporation

Type

D - Product/Equipment

Certificate name

AIS - HP Operations Orchestration v9

Certifying Organization

Hewlett Packard Certification and Learning

Type

D - Product/Equipment

Related Careers

Project Management Specialists

Median Annual Income

$104,774

Projected Job Growth

+7 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

Bachelor's degree

Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client or customer.

EnterprisingConventional

Computer Systems Analysts

Median Annual Income

$103,044

Projected Job Growth

+11 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

Analyze science, engineering, business, and other data processing problems to develop and implement solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions, improve existing computer systems, and review computer system capabilities, workflow, and schedule limitations. May analyze or recommend commercially available software.

InvestigativeConventional

Computer Network Architects

Median Annual Income

$123,916

Projected Job Growth

+13 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

Design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning, including analysis of capacity needs for network infrastructures. May also design network and computer security measures. May research and recommend network and data communications hardware and software.

InvestigativeConventionalRealistic

Database Administrators

Median Annual Income

$107,664

Projected Job Growth

+8 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

Administer, test, and implement computer databases, applying knowledge of database management systems. Coordinate changes to computer databases. Identify, investigate, and resolve database performance issues, database capacity, and database scalability. May plan, coordinate, and implement security measures to safeguard computer databases.

ConventionalInvestigative

Database Architects

Median Annual Income

$133,872

Projected Job Growth

+11 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

Design strategies for enterprise databases, data warehouse systems, and multidimensional networks. Set standards for database operations, programming, query processes, and security. Model, design, and construct large relational databases or data warehouses. Create and optimize data models for warehouse infrastructure and workflow. Integrate new systems with existing warehouse structure and refine system performance and functionality.

ConventionalInvestigative

Network and Computer Systems Administrators

Median Annual Income

$102,217

Projected Job Growth

-3 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

ConventionalRealisticInvestigative

Software Developers

Median Annual Income

$124,170

Projected Job Growth

+18 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. Update software or enhance existing software capabilities. May work with computer hardware engineers to integrate hardware and software systems, and develop specifications and performance requirements. May maintain databases within an application area, working individually or coordinating database development as part of a team.

InvestigativeConventionalRealistic

Information Security Engineers

Median Annual Income

$112,753

Projected Job Growth

+11 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

Bachelor's degree

Develop and oversee the implementation of information security procedures and policies. Build, maintain and upgrade security technology, such as firewalls, for the safe use of computer networks and the transmission and retrieval of information. Design and implement appropriate security controls to identify vulnerabilities and protect digital files and electronic infrastructures. Monitor and respond to computer security breaches, viruses, and intrusions, and perform forensic investigation. May oversee the assessment of information security systems.

ConventionalInvestigativeRealistic

Computer Systems Engineers/Architects

Median Annual Income

$112,753

Projected Job Growth

+11 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

Bachelor's degree

Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions.

InvestigativeConventionalRealistic

Information Technology Project Managers

Median Annual Income

$112,753

Projected Job Growth

+11 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

Bachelor's degree

Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.

EnterprisingConventionalInvestigative

Computer and Information Systems Managers

Median Annual Income

Projected Job Growth

+17 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

ConventionalEnterprisingInvestigative

Architectural and Engineering Managers

Median Annual Income

Projected Job Growth

+6 %

Career Cluster(s)

Energy & Natural Resources

Most Common Education Level

Bachelor's degree

Plan, direct, or coordinate activities in such fields as architecture and engineering or research and development in these fields.

EnterprisingConventionalInvestigative

Computer Systems Analysts

Median Annual Income

Projected Job Growth

+11 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

InvestigativeConventional

Information Security Analysts

Median Annual Income

Projected Job Growth

+33 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. Assess system vulnerabilities for security risks and propose and implement risk mitigation strategies. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.

ConventionalInvestigative

Computer and Information Research Scientists

Median Annual Income

Projected Job Growth

+26 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Master's degree

Conduct research into fundamental computer and information science as theorists, designers, or inventors. Develop solutions to problems in the field of computer hardware and software.

InvestigativeConventionalRealistic

Computer Network Support Specialists

Median Annual Income

Projected Job Growth

+7 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Associate's degree

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

ConventionalInvestigativeRealistic

Computer User Support Specialists

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Healthcare & Human Services

Most Common Education Level

Some college, no degree

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

ConventionalRealisticInvestigative

Network and Computer Systems Administrators

Median Annual Income

Projected Job Growth

-3 %

Career Cluster(s)

Digital Technology

Most Common Education Level

Bachelor's degree

ConventionalRealisticInvestigative

Your One Stop Shop For All Career Resources

Whether you are exploring new career paths, building your resume, or preparing for your next opportunity, our tools, templates, and guidance are designed to help you navigate your career journey with clarity and confidence.