Description
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Interests
- Enterprising
- Social
- Conventional
Work Values
- Relationships
- Independence
- Working Conditions
Work Styles
- Integrity
- Leadership
- Dependability
- Adaptability/Flexibility
- Initiative
Tasks
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Work Activities
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Organizing, Planning, and Prioritizing Work
- Working with Computers
- Performing Administrative Activities
Detailed Work Activities
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Keeping up-to-date technically and applying new knowledge to your job.
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Analyzing information and evaluating results to choose the best solution and solve problems.
Technology Skills
- Spreadsheet software
- Presentation software
- Data base user interface and query software
- Medical software
- Office suite software
Abilities
- Oral Expression
- Oral Comprehension
- Problem Sensitivity
- Written Comprehension
- Deductive Reasoning
Skills
- Service Orientation
- Social Perceptiveness
- Active Learning
- Active Listening
- Complex Problem Solving
Knowledge
- Customer and Personal Service
- Administration and Management
- English Language
- Psychology
- Education and Training
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certificate name
Certified Professional Contracts ManagerCertifying Organization
National Contract Management Association
Type
Advanced
Certificate name
Certified Association ExecutiveCertifying Organization
American Society of Association Executives
Type
Advanced
Certificate name
Certified Social Work Case ManagerCertifying Organization
National Association of Social Workers
Type
Advanced
Certificate name
Certified Manager of Community AssociationsCertifying Organization
Community Association Managers International Certification Board
Type
Advanced
Certificate name
Certified Credit Union FacilitatorCertifying Organization
Credit Union National Association
Type
Core
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $57,010 |
| Median (50%) | $122,090 |
| High (90%) | 239,200+ |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $72,368 |
| Mid Level | $83,116 |
| Senior Level | $95,766 |
| Expert Level | $141,541 |
Employability
There are currently 199,500 jobs in this career path. Over the next 10 years, that number is expected to increase to 215,900 positions, reflecting a projected growth of 8%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of 8%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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